Making Friends with AI

Etiquette Lessons for AI

How to build machines with good manners

You’ve just built an AI system. What will you do if mistakes happen?

Here’s one mistake already: when! “When” mistakes happen, not “if” mistakes happen!

When B.J. May stepped out of his Georgia home on a sunny day, he experienced one of my favorite AI whoopsies. The “smart” facial recognition-based lock on his front door wouldn’t let him back in because it was protecting the residents from…