How the builders of foundational LLMs think — Enterprises tend to err on the side of caution when it comes to releasing automation solutions at scale. When enterprises rely on an AI system, one of the following tends to be true [1][2][3]: The AI system’s use case is so benign that it is unable to pose a threat…

A non-AI analogy to explain a difference between generative and traditional enterprise AI systems — In the previous installment of this series, I told you that solving trust and safety for traditional enterprise-scale AI systems is a walk in the park compared with trust and safety for generative AI. Let me summarize the two key insights from that article: Most enterprise-grade AI systems of the…

Why traditional AI has the reliability advantage over generative AI — In Part 1 of this series, I said something that I’d thought I’d never say: when we’re dealing with typical enterprise-scale AI systems, trust and safety is easy. What?! Blasphemy! Hear me out. Yes, okay, it’s actually pretty hard. But the difficulty pales in comparison to the trust and safety…

The new rhetoric around AI regulation — My previous blog posts on AI safety and effectiveness have tended to take the perspective of those who build AI systems, since until recently users traditionally held very little responsibility in the AI space. …

How to muscle up on data-related topics quickly — (Feeling impatient? Scroll past the text and cat photo to get the learning paths!) First, may I say a huge thank you to all of you for encouraging me to write? I just noticed that here on Medium, my community of followers is 70% the size of Barack Obama’s. Whoa! …

A prediction for the next decade — In the previous installment, I explained that because AI product designers of the past decade intentionally smoothed out the user experience (UX) to ensure that users wouldn’t notice when they interacted with AI components, it doesn’t make sense that users were the intended audience for all the buzz about AI…

How the target audience of all that AI buzz is evolving — Last month, several high-profile generative artificial intelligence launches, most notably GPT-4 and Bard, set social media ablaze with excitement. Each day, more new AI products seem to be popping up like mushrooms. If you’ve been gorging yourself on tech headlines, it’s easy to form an impression like “AI has finally…

Hint: today’s AI revolution isn’t really about AI… it’s about UX — Long before the generative AI art apps and chatbots splashed their way onto the tech scene, artificial intelligence was powering your online experiences and optimizing many of the businesses you enjoy offline. AI was everywhere, but it was hidden in plain sight as a subtle, unobtrusive component in software applications…

A first look at two major AI releases — Here comes an AI unboxing video! These shiny new tools were released just over a week ago, so they’re fresh out of the oven. In the video, you’ll see me running my first ever Bard + GPT-4 side-by-side prompts. Below that, you’ll find something that started as the video transcript…